Preparing for Incidents of Terrorism at the Local Level

Introduction It is no doubt that terrorism impacts are harsh and among the worst evils perpetrated by humans against fellow mankind. The 9/11 bombings and the bombings conducted on the pentagon and the World Trade Centre have left even the most powerful nation; the United States of America, in much fear and with much consideration of what the terrorists might be planning to  execute in the near future.Advertising We will write a custom research paper sample on Preparing for Incidents of Terrorism at the Local Level specifically for you for only $16.05 $11/page Learn More Terrorism has become one among the worst effects of globalization. With ease of movement, every nation ranging from Africa’s Kenya and Uganda to the worlds most powerful, the U.S and Britain which have witnessed the devastating impact of terrorism. The vulnerability has led governments, institutions and individuals at national and local level into preventative measures in case t he terrorist attack once again. The preparation is being performed in an effort to reduce the stress and fear of what might happen. Apart from people becoming more cautious of the unexpected, at the local level campaigns and mobilization are being conducted to make people of the sudden terror attacks (Victor, 2006). Preparing for Incidents of Terrorism at the Local Level In an evaluation of the area surrounding Saint Leo, much has been done to prepare the community with skills to prepare them in an event of a terror attack. Many of the initiatives are conducted to educate individuals and their families on how to take precautionary measures (Victor, 2006). Most of the effort is sector based and directed towards the local community. Mutual aid agreements are made within the local unit to strengthen the community response function, as well as work with the federal sates so as to improve the answer on terror attacks. According to several sources, the first step in preparing for the sudd en panic attacks is to solicit information on what actually happens when terror attacks actually repeats itself. History always repeats itself, and there can be no dispute that terrorism attacks in every part of the world are perpetrated by the same individuals, in the same manner with the same motive. With lessons from the past, it is celebrated for every man to prepare themselves with knowledge of what actually happens when the terrorist attack (Sageman, 2000). Learning from areas where terrorist has already struck, people should become knowledgeable. This can be done at an individual level, where a person personally takes the initiative to search for information. This may include special levels where the head of the family or one family member seeks information and uses it to educate others on the best method of responding to fatalities.Advertising Looking for research paper on political culture? Let's see if we can help you! Get your first paper with 15% OFF Learn Mo re The effect of terrorism is detrimental to an entire body and putting this in mind, it is necessary to have someone who the body can communicate to in times when the disaster strikes (Sageman, 2000; Victor, 2006). The concerned individuals should be perfectly aware of the various ways of accessing the person that will need assistance during the rescue mission. In that essence, the operation group must figure out effective ways of reaching the victims on the ground. A reliable family friend or relative should be chosen so that the person is free and does not disappoint incase of disaster. In so doing, the person should be far aware from the community so that they are not direct victims in case of the terror attacks. On the other hand, they should not be too far so that travelling and communication becomes a problem. When travelling is not a problem, the individual can be consulted to come for the victims in case the terror attacks cause harm to means of transport for the person o r their family. Many times, terror attacks occur when family members are not running. It is therefore, crucial locally to equip every single member of the family with telephone contacts of the person who will become the liberation of the family in case of terror attacks. School going children should be given the telephone number of the person, and in every school, there should be a section where parents and guardians can make the emergency number of the person to be contacted incase of terror attacks (Michael, 2006; Sageman, 2000). While mobile phones have become the most appropriate means of communication in the modern society, it is also necessary to rely on emails and other forms of online communication since during attacks, telephone lines and mobile phone networks may become congested. It is necessary to make everyone aware at the local level to be calm in times of attacks because their calls to the person who will appear in their release might not be answered at the first inst ance of calling (Sageman, 2000). After having an official emergency rescue system and open channel of communication, it is acceptable for every person to identify their audience ground with their fellow tribe members or their friends who will assist in the event of a terror attacks. This step is particularly necessary because of the uncertainty that accompanies many terror attacks (Michael, 2006). At such times, people hardly think right and often go round in circles due to the heartache that comes with the monster incidents. Having a preliminary means that includes a meeting place reduces much trouble and helps curb the misery that is likely to be witnessed in case of terror. Also, having a meeting place way in advance helps simplify the process of coming into terms with reality and reducing the time spent in the search for a successful meeting ground. As discussed earlier, relations might become a problem in such a time and trying to discover each other will become more complicate d if there was not any agreed meeting place. While the agreed place might be a hotel, it is also crucial to include a place for pets while coming up with such a plan since many hotels policies bar pets.Advertising We will write a custom research paper sample on Preparing for Incidents of Terrorism at the Local Level specifically for you for only $16.05 $11/page Learn More Many terror attacks strike when nobody is expecting them to strike. In light of this, it is crucial for every family to be educated and have hardware that the family can rely upon when the terrorism attack occurs. The number one requirement in such a kit should be medication for any sick family member that relies on them for assistance. For instance, this may include asthmatic children or treatment of diabetic individuals (Arnaud, 2007; Michael, 2006). Secondly, such a kit to rely on incase of failure should include significant essentials for every family member such clothes. In case t here is a member of the family with any form of disability, it will be necessary to have all their necessities within the kit. In addition, it is necessary to include necessities for any elderly members or system food for newborn children. Having emergency equipment will make the family members more comfortable and reduce the burden of the attacks. At the local level, such kits should not miss bottled water and food since they are necessities for survival. On the other hand, having a sleeping bag and additional copies of critical certificates for every family member such as copies of the family will, copies of the driving license, life insurance policies, copies of marriage certificates, as well as birth certificates for the children will help provide closure to the package (Allan, 2003). All this can be stored in a family friend’s house inform of a duffel bag. In connection, schools also play a significant role during the planning process against terror attack; hence, they s hould never be neglected. As a matter of fact, it is necessary for every school to ensure it has an acceptable plan in case of terror attack. In case of such attacks, the school should instruct the children on an evacuation plan. Secondly, there should be an acceptable alignment with parents on how the children are sheltered or picked in case of an emergency. As such, schools should seek to eliminate unnecessary confusion and try to become as prepared as possible. Where parents are not available to pick up their children, the following should adequately inform the parents on what is required for someone else to pick up their child from school (Arnaud, 2007). As discussed earlier, telephone become jammed incase of disaster, and it is noteworthy that the school equips the parent with an email address that is used in cases of emergency rather than relying in the inconvenience and frustrations of jammed telephone lines.Advertising Looking for research paper on political culture? Let's see if we can help you! Get your first paper with 15% OFF Learn More On the other hand, modern communication technologies mobilization at the local level has become efficient through the use of local radio stations. Local radio stations can be of considerable help in preparing for a terror attacks. The first step in utilizing local radio stations is to assist in case disaster strikes. This is achieved by training every practitioner in the station on how to communicate terror, as well as calm down the affected public. Officials in charge of emergency and disasters such as terrorism attacks and opinion leaders in the community should also be trained on how to address people by utilizing the local radio station. In doing so, it is necessary to know that when utilizing the media, it can be a double edging sword. The words used can either bring hope and calm to the victims of terror or accelerate tension and fear among the local communities. Therefore, the concerned individuals must consider every tone used while addressing issues of terror attacks. In co nnection, the local radio station can be a procedure that will help people assemble into a safe ground and also provide a channel of communication through which various members of the community can access each other. Emergency officials can also utilize the local radio station to direct individuals on the way forward (Arnaud, 2007). There is no better way to prepare individuals within a local community against a foreseen disaster than to train them on how to conduct first aid and evacuation strategies. As a result, the population will be well informed on the methods of assisting the injured before professional assistance can be traced. First aid is an essential tool in saving lives and equipping a proportionate number of the local community with first aid skills can be a key to saving lives (Allan, 2003). The trained individuals should be equally distributed in the region and well reliable to be in the community in case of an emergency. By being distributed in the region, the commun ity ensures that in whichever direction or location, the disaster strikes, there will be individuals well vast with first aid who will come to the rescue of the community. As a matter of fact, reliability assures availability in situations of terror attacks. As witnessed in the 911 attack, terror attacks may be accompanied by massive destruction within the transport and communication network, as well as in the affected building structures (Arnaud, 2007). As a preparatory measure, it is essential that every employer ensure they are well vast with the medical conditions of all their employees. Alongside the medical information, every employer should have sufficient contacts of members so as to allow for an effective communication (Allan, 2003). When terrorism attacks occur, health and medical facilities become jam-packed by the large number of casualties. As such, it is necessary that every health facility become prepared for such disasters; hence, ensure that they are well equipped t o handle the situation. In addition, it is necessary to equip the facilities with practitioners who will attend to the mental condition of victims, which comes as a result of trauma among some of the victims. Consequently, it will be an added advantage to have adequate personnel and bed spaces, which will ensure that there will be minimal overcrowding within such medical facilities. In the long run, all the injured persons will receive adequate treatment and be discharged in a timely manner. On several occasions, the media is perceived to have a harmful weight on the health and well being of the affected parties. This happens when media group tend to pressure already traumatized individuals into giving information about the occurrences and their experience. Therefore, it would be beneficial to try and control the media in future attacks so as to allow quick recovery among the victims of attack (Allan, 2003). While trying to establish the cause of attack, the media will go as far as intruding into the lives of the victims so as to get substantial evidence that will support their writing. As such, it will be beneficial to train the media practitioners on how to interview victims on an attack without causing further trauma. Summary of Findings Considering the legal implications of terror attacks, there will be heavy enforcement of laws at local, national and international level. At the local level, roads may be temporary blocked, and vehicles may be thoroughly scanned. It is necessary to educate legal officers to deal with the crisis appropriately while ensuring that perpetrators do not escape at close distance unnoticed. Though there are rare cases of people getting infected in the course of conducting rescue, it is necessary to educate everyone appropriately. As a first step, people should be trained to avoid direct contact with blood especially on exposed parts of their bodies and there should be readily available gloves to people conducting first aid and resc ue missions. As much as possible, children should be protected from witnessing the terror impacts as well as from watching any unedited information. Parents should be well informed in advance in order to expose children to only information that will not have a negative impact of their mental health. Another crucial way in which people can prepare for terror activities is by being keen of their surrounding and any unusual occurrence (Allan, 2003). Though terror activities strike when the victims least expects, the best way to prepare for the unusual is being aware of the usual environment. Despite, terror activities happen in unusual manners. People should be keen with their environment so that in case of any alterations within the environment, they can easily notice and report to the authority. For instance, when a person is keen with the speed limit within the locality, they can detect a vehicle that is intended to conduct some illegal business. As such, individuals must strive to be careful with strangers; hence, refrain from receiving unnecessary packages from them. Conclusions In conclusion, preparing for terrorism attacks is never an easy task for any individual or local community. At times, the community can be called to take precautionary measures like any other disaster despite the fact that terrorism is a more complex act than many other known attacks. Individuals need to be on the lookout at every single minute of their lives because it can never be easy to predict when terror attacks. As established, it is remarkably important to plan against terror attack since this will minimize the risk of the vice occurring, or limit the effect that such a disaster can cause on the local population. References Allan, M. (2003). Why Terrorism Works: Understanding The Threat Responding To The  Challenge. Yale: Yale University Press. Arnaud, G. (2007).The History of Terrorism: From Antiquity to Al Qaeda. California: University of California. Michael, P. (2006). T he Terrorist Identity: Explaining the Terrorist Threat. New York, NY: New York University Press. Sageman, M. (2000). Leaderless Jihad: Terror Networks in the Twenty First Century.  London: University of Pennsylvania Press. Victor, E. (2006). Preparing the US Army for Homeland Security: Concept and Issues. New York, NY: Rand Corporation. This research paper on Preparing for Incidents of Terrorism at the Local Level was written and submitted by user John Webb to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

buy custom Checklist in Management essay

buy custom Checklist in Management essay Effective management is the goal that any organization would like to achieve. It can be achieved through economic development and an increase in profit. Different authors have focused on the topic with the intention of identifying and exploiting different actions that can be taken to ensure that cooperating enterprises is successful. Atul Gawande is a successful surgeon and author who have not been left behind. He has written a book titled The Checklist. It is an important book that is concentrated at diverse basic issues that act as the foundation of effective management in companies, industries and all forms of investments. The paper focuses on the book The Checklist by Atul Gawande with the intention of evaluating the central lessons that the author is teaching. The paper will also define and discuss the learning outcomes, acquired from the book. It is also essential to gauge the power of Atuls book to the future managers. As indicated in the book, many professional individuals, high technological devices, and most expertise persons struggle to achieve the tasks that they are allocated (Atul 80). However, training for a long time and use of most advanced technology does not prevent the occurrence of errors. In the line of management, it is important to realize that prevention of error does not depend on the professionalism, technology or the mode of strategies that the concerned people have studied. The Checklist is a book that explains basic management skills that require the simplest and humblest techniques. The techniques are applicable in any field of specialty, any career and at any level. The use of a checklist requires individuals to use it to confirm the requirements and their obligations. As indicated in the book, the use of a checklist has enabled the prosperity of many high risk projects. Many people take management as a complicated issue that relies on theories, philosophies and certificate s. Nevertheless, Atul has simplified modrn management into a simple rule that is guided with discipline and simplicity. The Checklist is a book that has affected my personal views greatly. Before reading the book, I took management as a complicated career that requires high education, much commitment, clamming of theories and strategies just to mention a few. However, studying the book has changed my views of things and opinions. In the book, the author has used different examples to illustrate, how a number of successful individuals have acquired success through the use of simple and humble techniques. It has been a challenge to me seeing that simple discipline and humble applications can act as the most successful theory of business management (Atul 118). However, the book has motivated and encouraged me, since I have realized that the key factors that cause success in business management are derived from simple rules. The main lesson the author intends to teach his readers is the basic steps that an individual or business enterprise can take in order to be successful. He focuses on different issues but limits his idea on a checklist in every project. As seen in the examples, many people think that their fields are complicated and have tedious procedures that cannot be slimmed into a checklist. Nevertheless, most competent personnel make mistakes. A checklist is an important management tool that prevents individuals from making mistakes while in management procedures. The book has given me significant ideas in my life. One of the most essential is the utilization of a checklist during all my official businesses. As a student in management, I would like to become a successful manager who does not fail in management issues. The book has enabled me to discover that many people fail because of errors and mistakes (Atul 117). Fortunately, the author has equipped his readers with simple solutions to management issues that are based on humble ideas. The use of a checklist in my day-to-day activities enables me to get rid of errors, mistakes and omissions. As Atul indicated in his book, a single mistake that can be caused by forgetting or omitting a single step can cost life or a golden opportunity in business management. I have found it important to follow a checklist in all important issues, in life, to enable me to get used to the practice. As the saying goes, practice brings perfection. Practicing Atuls theory of checklists will enable me to maintain the practice and use it well in my business management career. The goal that I intend to pursue as a result of completing the project is to ensure that I become a successful business manager, who will make sure to use a checklist in all business projects. It is a challenging goal, since becoming a professional business manager requires commitment and studies, research and field exploration. Nevertheless, with determination and self-commitment, I will achieve the goal (Atul 93). Modern management requires different skills and practice theories. The skills and theories require humble time to ensure that an individual covers all the theories, and he is informed to ensure efficiency during practice. It is a hard goal to acquire but with the assistance of my teachers, hard work and commitment I will achieve the goal. Most of the management projects are challenging, tedious, and complicated. As a result, it is a challenging process to come up with a checklist for monitoring the projects. As indicated in The Checklist, management procedures have the st eps that follow one another in chronological order. Therefore, I will take my time to study the processes, programs, and procedures related to my field of specialty to ensure I will not have a hard time to prepare a checklist during my professional practice. Despite all the challenges, there are enough resources that I can utilize to ensure that I acquire competency in the field. The resources can be acquired from different books on business management and other sources, such as an online database. Buy custom Checklist in Management essay

Selecting the right tools to learn French

Selecting the right tools to learn French So you already asked I want to learn French, where do I start? and answered  fundamental questions on why you want to learn, and what your goal is - learning to pass test, learning to read French or learning to actually communicate in French. Now, you are ready to pick a learning method. There are so many French learning method available out there that it can be overwhelming. Here are my tips on selecting a French learning method which best suits YOUR needs and goals. Selecting the right method to learn French Its really worth spending some time researching and sorting through the ton of French material out there to find what is good for you. Look at the customer reviews, and also what experts recommend.Be smart and make sure you dont fall for paid advertising (like Google ads) or affiliate links (links to product which give  the referring site a percentage of the sale†¦ Many very popular  audio methods such as Rosetta Stone use this marketing technique†¦ It doesnt mean they are necessarily bad, but it means you cannot trust the rating they are getting because the person wrote the review to get the affiliate fee†¦).Doing your own research here is essential because at the end, you can only trust yourself!  Make sure you know what you are buying: a decent site should have samples, and plenty of VERIFIED customers reviews.Many methods offer a 100% money back guarantee or free trial - thats always a good thing.Ask and you shall receive - if the method you are interested in doesnt offer samples or free trial, contact them and ask them for some. If there is no customer support, in our days and age, its a ve ry bad sign... Look for the right method for your own needs I dont believe there is only one good method. But there is one best suited for each student. If you speak Spanish for example, the structure of French, the logic of the tenses is going to be quite easy for you. You need a method that will give you the facts, lists, but you wont need much grammatical explanations.   On the contrary, if you only speak English, chances are that you will say at one point French grammar is so difficult (and I am being extremely polite here†¦). So you need a method that truly explains grammar (both French and English, a method that doesnt assume you know what a direct object is, for example†¦) and then gives you plenty of practice. Learning with level appropriate tools Many people will tell you to read the newspapers, watch French movies, speak with your French friends. I personally disagree.   There are always exceptions of course, but in my experience (20 years teaching French to adults) for the majority of people, that is not how you should START to learn French. Its what you do when you are a confident French speaker, but not how you start.   Studying with something too difficult, speaking with people who cannot adapt their language to your present level may  destroy your emerging self confidence in French. You have to nurture this confidence, so that you can one day get over your - only natural - fear of actually speaking French with someone else. You must always feel you are progressing, not running into a wall.   Nurturing methods do exists, but finding them will require a little research and sorting from your part. For beginners/intermediate students of French, I personally recommend my own method - Moi Paris downloadable audiobooks. Otherwise, I really like what they did at Fluentz. In my opinion, whatever your level may be, learning French with audio is an absolute must.

Business Writing.... Career Study Project Term Paper

Business Writing.... Career Study Project - Term Paper Example Project description This project seeks to list the challenges that MCC students have been experiencing when looking for a suitable career or major area of study at MCC Career/Job Service Center: - Overwhelming amount of unsorted information regarding an HR recruiter Lack of organization and guidelines of how and where to look for information Unawareness of Holland’s Conventional personality types, thus inability to match their personal interest and desires with career selection Lack of any summarized information specifically describing Holland’s Conventional personality type and the HR recruiter career with all pertinent information (i.e. required education, salary information, required experience, job description) To solve all the issues listed above, a concise but comprehensive study of the HR recruiter career has been produced. It includes all viable information to place in the MCC Career Center or post on your website to help interested students to make informed dec isions about their potential career path. Scope Project covers the following: The areas of focus are the following: salary progression, promotional opportunities, job security, workload, etc. Information regarding the career of an HR recruiter along with any findings related to the careers appeal and usefulness Summary of key findings and recommendations to the potential student if the career is suitable for him/her based on his/her Holland Personality Type. The information summary tables and the reference page with recommended resources Report Format Discussion of HR recruiter Conclusion and Recommendations References DISCUSSION OF HUMAN RESOURCES RECRUITER CAREER Overview This career study will help current MCC students to find the career that is the most suitable to their personality, interests, and skills, using Holland’s Personality Type model. The report also provides all detailed information regarding the particular career of their choice such as required education, sk ills, experience, current and future job opportunities, work environment, work conditions, salary, and benefits. The career study project also summarizes all gathered information for each HR recruiter career level in an easy-to-read summary table for a quick reference. Sources of the information are listed in the summary table as well. Criteria and Methodology This report targets students with Conventional Holland’s Personality Type Model, who would be suitable for the career of HR recruiter. This personality type has excellent organizational skills and prefers building relationships across diverse cultures and backgrounds. To evaluate the suitability of this career, the following topics were researched using current government and internet sources: The information regarding the career of HR recruiter is divided in the following categories: Required education, skills, and experience Conventional type person likes being precise, orderly, organizing, and paying attention to det ails, so a bachelor’s degree in labor relations, personnel, and human resources is helpful and a good knowledge of the labor law is an asset. Examples of the required skills are: effective oral and written communication skills, relationship building skills, excellent computer skills in a Microsoft Windows environment, ability to work independently

Postoperative Nausea and Vomiting Essay Example | Topics and Well Written Essays - 2750 words

Postoperative Nausea and Vomiting - Essay Example Clinically, however, there is a serious need to control PONV since undertreated, PONV may lead to life-threatening complications, such as, wound dehiscence, pulmonary aspiration of gastric contents, bleeding, dehydration, and even electrolyte imbalances if continued unabated. Rapid advances in surgical techniques have brought in a paradigm shift in approach to surgical practice, where the order of the day is minimal access and rapid discharge from the hospital, and day care surgeries are rapidly replacing the convention surgical practice of prolonged hospital stay. Even very mild PONV may result in delayed hospital discharge, decreased patient satisfaction, and increased use of resources including medical and surgical care, intravenous fluids, drugs, and other supplies. PONV is the major cause of unanticipated admission to hospital following day-case surgery (Gan, 2006), and from these angles, prevention and management is of utmost importance, and for the reason given above, the nurs es must implement the management strategies that consider evidence from research. Nurses have responsibilities to prevent and relieve postoperative nausea and vomiting. ... Most of the nursing practice for management of PONV goes by traditional practice, not by evidence. Classically a majority of PONV is caused by the effects anesthetic agents on the brain and other related perioperative factors. With the advent of newer pharmacologic agents that are used to induce anesthesia, it is now important to update knowledge on the management of PONV. There is a huge body of literature of PONV management that covers pharmacological, dietary, and behavioral interventions that may culminate into an updated development of assessment and management guidelines (Eberhart et al., 2004). Moreover, it will open an opportunity to identify the gaps in knowledge, so further research can be carried out. Therefore it was decided that a literature review will be undertaken to find out evidence from published research literature in the current time to examine evidence and rationale for nursing practices in PONV, and the findings will be presented in an organized manner so these can be utilized as a guideline in the practice. Strategy of Literature Review To build a scientific basis of evidence, a comprehensive literature search was undertaken and then evaluated. For the purpose of the review of literature to support the rationale, need, and continuation of the project, the author conducted an exhaustive literature search. Electronic databases accessed for information included: CINHAL, Medline and Pubmed along with the Google Scholar internet search engine. Moreover MEDLINE, EMBASE, and CINAHL and Cochrane databases were searched to identify relevant literature on prevention and management of Postoperative nausea and vomiting. UMI Proquest Digital Dissertations, ISI Web of Science, Cambridge Scientific Abstracts,

Problems In The London Zoo

Problems In The London Zoo The Zoological Society of London known as ZSL was founded by Stamford Raffles in 1826 and in 1828 it was opened to member of London Zoological Society for the study of animals, Zoo was on open to public until 1947 to get aid funding. In 1926 there were major expansions to Zoo to accommodate new animals and to keep large animals into natural environment. As Zoo continues to progress and in 1931 it was worlds first open zoological park. In 60s Institute of Zoology was established. London Zoo has been known as national history and contribution to the zoological world. Despite the low visitor turn up and today its a home of wonderful animals of more then 650 species and 130 animals are used breeding purposes. Not only that its also recognized worlds first reptile hose in late 40s and in 1852 worlds first aquarium. Decimus Burton was the first architecture designer of the zoo who was also the designer of Marble Arch London and Colosseum Theater. Q1: Identify and describe one of the problems that currently exist and explain how it is potentially harming the company. Problems in London Zoo London Zoo since its opened in 1828 has played vital role in the country scientific and entertainment activity of the society. London Zoo had grown rapidly from early start and continues expending but it ran into multiple problems in 1960s and 1970s due to various reasons. One of the major problems which can be easily identified is the lack of strategy operation plan for London Zoo. Operation strategy involved keeping the routine operations in place despite the number of visitor to the Zoo. Marketing plan had work out in the past but it all goes into drain, if end of the day customers feel lost and are not entertained or managed well. Customer dissatisfaction can potentially lead to customer not returning to Zoo and as well as it can create bad impression which can harm new or returning visitors. In these competitive era of entertainment; customer satisfaction is consider a key to success, which London Zoo has failed to provide effectively over the period of time. London Zoo has failed to delight its customer by not providing quality of service for customer processing which involved managing parking areas, queues, information desk, customer handling and information processing. Fail to achieve can lead to customer unhappiness, can create chaos and seriously damage the Zoo image. Other problem can be related to Society attitude and behaviour towards the animals, today people are well more aware of animal warfare, rights and conservation. There have been questions and debate concerning what is the role of a Zoo in society, should animal be kept in captivity or used for human entertainment. People have become much more educated and are questioning the role of Zoo in the society. Attracting number of visitors and applying capacity management operation to keep them organise have been crucial problems of London Zoo for long time. It has harmed company potentially as it has lead to various problems which included cut down in development projects; number of large animals has been move to sister Zoo to cut down the cost, services quality has affected due to lack of funds. This may lead to people not returning to Zoo for next 3 to 6 years unless there has been major development or new attraction in Zoo to drag them back to Zoo. Q2. Describe the evidence that support your claim that problem exists. Problems Evidence The major problems of London Zoo as identified previously have come to know from various sources. The source has been various reviews, feedbacks and various studies have been conducted on London Zoo to identify these problems. From past experience of the Zoo we have seen the whole operations crashed when more then expected visitors attendance. Management announce save my Zoo campaign after it failed to meet the expenses. Campaign attracted 18000 visitors in a day which lead to complete chaos in Zoo; there were queues everywhere, restaurants run out of food, parking problems and visitors found them self lost. There have been continues decline in number of visitors since 60s and 70s. Number of visitors have be fluctuating because of various reasons, There has been continues increment in number of leisure and attraction places in London only, there are around 130 major attractions in London. There have been numerous communications and travel invention has made easy to travel and trip around world which has made number of domestic visitor to decline. As stated in case there has been no major development for last 30 years, but in last couple of years Zoo has done some development work to improve the visitor attendance level. There have been animal welfare, rights, law and ethics awareness as it never been previously. Britain Govt created animal welfare advisory committee in 1967 which later became Farm Animal Welfare Council in 1979. It recommends animal freedoms and rights. There are 5 major freedoms which are promoted under this council which have been given in appendix. There have been debates in society in first half 20th century but its get intensified in 1980s to protect the ethics of animals. Due to continue awareness and debate in society has made people to think about the existence of the Zoo in society and their interest towards the Zoo. Customer Quality satisfaction has been the main issue in zoo. As its mentioned in case study, as Zoological society restructured is organisational departments to improve the operations and quality of service. After reviewing various unbiased reviews, the quality of service has been poor in London Zoo and as customer feedback shows there has been lack in operation management. There have been number of issues with visitors which includes poor operations and Planning, Empty Cages, Low Food Quality, Queues Everywhere, Lack of Seating, Baby facility. Few customer reviews have been attached in appendix with references. Q3. Carry out a critical literature review to identify what is considered to be Best-Practice in the area of Operations Management related to the problem. Literature Review and Best-Practice Introduction London is one of the major tourist attraction for visitors around the world, every year approximately 150m number of tourism day trips are made to London (source: The Countryside Commission website) and estimated total attendance 50m to London attractions during 2006 (Source: Visit London website). As a result of large number of visitors; attraction increases competition and importance to continuously improve the service quality to attract large chuck of visitors coming from domestically and internationally. Literature Review As previously discussed London Zoo has number of problems from which one of the major problem is to address the issue of service quality and customer satisfaction. There are various academic studies has been conducted to address the issues related to customer satisfaction, service quality and behavioural intent. Different model present different method of measuring the service quality some author describe as gap between customer expectation and perception, alternate author believe assessing the perceive quality by customer is a component to measure quality. A literature overview of different models can be found in Cauchick Miguel and Salomi (2004) presented in table 1 below. Table 1 Proposed models for measuring service quality (adapted from Cauchick Miguel and Salomi, 2004). As it can be concluded from the diagram there is no best practice to be adapted to measure the quality service. SERVQUAL has been centre of debate for most researchers but there have been critics of its accuracy, validity and implication on all kind of service industry. There has been intense use of SERVQUAL model in different service industry like banking, fast-food restaurant, call centre and other various industries despite huge criticism of the model. As oppose to SERVQUAL other model was developed as a result of criticism, SERVPERF is comparatively less used in industries like hotels, public services, cell phones services and various other. SERVPERF critics believed its only applicable in developed countries. SERVPERF Model One of the strong critics SERVQUAL model were Cronin and Taylor (1992) and they developed their own new model based on the original model, they argued that quality service can be measured based performance only. SERVPERF model is single item scale and developed based on performance satisfaction as oppose to performance and expectation in SERVQUAL. SERVQUAL Model The SERVQUAL model is a technique that can be used to measure a gap and perform analysis of an organization between customer expectation for the service and their perceptions of the providers. It can also be used internally to perform the gab analysis of the employees and employers. It was initially based on 10 aspects if measuring the service quality of an organisation and later refined by author to five dimensions which are reliability, assurances, tangibles, empathy and responsiveness. SERVQUAL requires conduction a detailed survey or questioner to analysis the gaps between what was expected by the customer and what currently offered by the organisation. It involves relevant important of each question and measurement of perceived service and measurement of quality service provided. Conclusion From the brief literature review we can conclude that best practice can be SERVQUAL Model as its widely used in for service quality measurement model. SERVERF can be useful but its not as intensely studied and reviewed by researches and practitioners. SERVQUAL Gap Model Diagram illustrated Available at: http://www.gccrm.com/eng/content_details.jsp?contentid=2068subjectid=101 [Accessed 8 November 2009] Q4. From the conclusions drawn from your literature review and your findings within the case study create a proposal for the changes you would like to see introduced to solve the selected problem. Finding and Change Proposal A conclusion can be drowned from research, evidence and literature review that Zoo has number of problems which can be addresses by following these steps. Service Quality and Customer Satisfaction Development Work Animal Captivity and welfare Issues Service Quality and Customer Satisfaction As previously found the customer satisfaction and quality of service score was low. Furthermore the finding of review of different customer at various review sites shows that London Zoo operations have poor performance which includes poor operations and planning, empty cages, low quality food and queues everywhere. This shows there is a gap between customer perception and service provided. As suggested from literature review that customer satisfaction and perception can be achieved and that can be used to improve the services. After gathering the results from SERVQUAL model, these issues should be addressed operation management tools. Development Works There has been greater decline towards the visitors attendance due to lack of attraction and facility provided by London Zoo. The new development like African Bird Safari in 2005, In 2006 Meet the Monkeys opening and walkthroughs Into Africa Butterfly Paradise and Gorilla Kingdom and Clore Rainforest Lookout in the year 2007 by the London Zoo were encouraging and right steps towards creating more attractions, But as analysis shows its only mange to increase visitors at smaller scale and reviews shows customer were not satisfy with the new Gorilla Kingdom as their expectation were much higher then the what the got. There should be continue development in providing support facilities like baby facility, seating facility, parking, extra counters to reduce queues and journey planner for Zoo to walk through the Zoo to give complete and entertaining day out in Zoo. Animal Captivity and welfare Issues One of the major concerns by animal rights and welfare society were to address the issues related to animal facility and welfare in society. London Zoo management should work towards the captivity and happiness of animals. London Zoo should work to provide natural environment for animals so there happiness are confirmed with the entertaining of the visitors. Animal breading and preservation research work should be launched by zoological society and should raise awareness about the work been done but zoological society, so in this way instead of become party against all the animal rights and welfare organisation ZSL can actually work with hand to hand to address these issues and develop a positive society attitude. Conclusion The above mentioned points can clearly address the basic and major problems currently faced by London Zoo. It can certainly create positive and healthy attraction and attitude of the society and which can lead to new visitors and as long as returning visitors as well. Q5. Additional task: If you were appointed as a Management Consultant of London Zoo and you were requested to conduct a competitive analysis of your park versus those offered in: 1) Bristol zoo and 2) Chester zoo in order to improve your competitive edge and attract more customers; which operations mange tools/models would you use to do so and why? After so doing, what set of reasonable improvements would you suggest to the London Zoo director. Competitive Analysis To evaluate the strength of competition is the key to gain competitive edge on your competitors. The competitive environment provides opportunity to analysis the own organization and competitor as well, to achieve this edge various tools and models are available which are widely used in different industry sectors. There are different methods and techniques available to conduct a competitive analysis of different organization in similar industry. Popular models include Porters Five Competitive Forces SWOT Analysis Competitive Benchmarking Porters Five Competitive Forces Michael Porter model provides the framework to gain competitive edge by analysing the industry context in which firm operates. The competitive model is identifying the 5 basic competitive forces: Entry of competitors Threat of substitutes Bargaining Power of buyers Bargaining Power of suppliers Rivalry among the existing players Critics believe that this model is to analysis individual business strategies and extra care is required to not to underestimate current organization strength and weakness. SWOT Analysis SWOT analysis is used to analyze the competitor and identify their strengths, weaknesses; opportunities and threats which help determine the target market, competitive edge, customer services and forecasting. Strengths This is use to identify the strength, potential strategy, marketing strength, customer services and positive tangible, intangibles. Weaknesses Weaknesses involve evaluating the culture, organization structure, operation efficiency, operation capacity, market share and position on experience curve. Opportunities An opportunity is consider as a chance to introduce new product or service. Opportunity can arise due to external factors and can increase the chance of high return. Threats Similar to opportunity these may lead to potential threat, it can be social changes, customer, competitor, new technology, economic or political and regularity changes. Benchmarking Benchmarking is a process to identify performance of organizational processes and activity are best-practice. The objective of benchmarking is to evaluate business unit, division, and organisation performance as compared to similar industry. There are 5 types of benchmarking Internal Benchmarking Competitive Benchmarking Functional Benchmarking Generic Benchmarking Collaborative Benchmarking In this scenario competitive analysis should be performed using performance or Competitive Benchmarking. Competitive Benchmarking Competitive Benchmarking is used to identify and compare the company performance with a competitor. Comparison can be all dimension of a business it can range from finance, product and services, technology, development and personal polices. To increase Zoo competitiveness, it helps to understand how your operations and business processes compare to that your competitors. It allows to examination of current processes and weaknesses which help to change and improve with experience and practice. While conduction benchmarking it should be clearly define and data information shared. Wrong comparison and less information may lead to meaningless comparison. Process of benchmarking can be elaborate using following diagram. Benchmarking process [online] Available at www.pcimag.com [Accessed 17 November 2009] Improvement Recommendations Would like to suggest following recommendations: Strengthen the competitive edge and try to come over weakness identified while doing competitive analysis. Improve Quality of service and customer satisfaction Provide support facilities like baby facility, seating areas and information desk Improve daily operation task effectively Increase the big animals which can increase the competitive edge Provide animals with closer to nature living facilities Take measures to cater the animal happiness and welfare issues. Appendix Customer Reviews London Zoo, not great! On a 3 day trip to London and unfortunately was part of a day I felt could have been spent somewhere else! It is one of the worst Zoos I have ever been to! Most of the cages were empty and to be honest I have been to much better zoos!! by gooseuk7 [online] Available at: http://www.tripadvisor.co.uk/ShowUserReviews-g186338-d187553-r48182591-London_Zoo-London_England.html [Accessed 9 November 2009] London Zoo An expensive waste of time Costly admission prices to a zoo with few interesting animals and many sections and stalls empty. The admission prices are already expensive at  £13 per adult,  £10 per child, but then the ticket sellers force you to pay an extra  £1.50 optional donation. Its hard to stand up to them to avoid this donation. Car parking is expensive at  £9. There were no elephants. This has been the case for a while, and has been mentioned by other reviewers, but seems a shocking omission. There were no gorillas the whole section is boarded off and under development. The bugs area was also under development. There are none of the exotic animals like pandas any more. Many of the animals that were present stayed out of view. The food was pricey like the admission (but this is normal for such places).by yood [online] Available at: http://www.dooyoo.co.uk/theme-parks-zoos-national/london-zoo/1034722/ [Accessed 8 November 2009] Disappointing Ive been many times and this time was the most disappointing. Too many areas seemed to be in the middle of refurbishment. Night zone was too dark couldnt see anything. I like meerkats, but they seemed to be everywhere. The outback was dismal showing a lack of ideas. As Ive said Ive been before and those visits were much better, I would still go again in the hope that things improve. To be honest Chester zoo is better. By munslowl [Online] Available at: http://www.tripadvisor.co.uk/ShowUserReviews-g186338-d187553-r36778432-London_Zoo-London_England.html [Accessed 8 November 2009]

Agriculture in India Essay Essay

India ranks second worldwide in farm output. Agriculture and allied sectors like forestry, logging and fishing accounted for 18.6% of the GDP in 2005, employed 60% of the total workforce[7] and despite a steady decline of its share in the GDP, is still the largest economic sector and plays a significant role in the overall socio-economic development of India. Yields per unit area of all crops have grown since 1950, due to the special emphasis placed on agriculture in the five-year plans and steady improvements in irrigation, technology, application of modern agricultural practices and provision of agricultural credit and subsidies since the green revolution.[citation needed] India is the largest producer in the world of milk, cashew nuts, coconuts, tea, ginger, turmeric and black pepper.[8] It also has the world’s largest cattle population (193 million).[9] It is the second largest producer of wheat, rice, sugar, groundnut and inland fish.[10] It is the third largest producer of tobacco.[10] India accounts for 10% of the world fruit production with first rank in the production of banana and sapota.[10] The required level of investment for the development of marketing, storage and cold storage infrastructure is estimated to be huge. The government has implemented various schemes to raise investment in marketing infrastructure. Among these schemes are Construction of Rural Go downs, Market Research and Information Network, and Development / Strengthening of Agricultural Marketing Infrastructure, Grading and Standardization.[11] Main problems in the agricultural sector, as listed by the World Bank, are:[12] * India’s large agricultural subsidies are hampering productivity-enhancing investment. * Overregulation of agriculture has increased costs, price risks and uncertainty. * Government interventions in labour, land, and credit markets. * Inadequate infrastructure and services. Research and development The Indian Agricultural Research Institute (IARI), established in 1905, was responsible for the research leading to the â€Å"Indian Green Revolution† of the 1970s. The Indian Council of Agricultural Research (ICAR) is the apex body in kundiure and related allied fields, including research and education.[13] The Union Minister of Agriculture is the President of the ICAR. The Indian Agricultural Statistics Research Institute develops new techniques for the design of agricultural experiments, analyses data in agriculture, and specializes in statistical techniques for animal and plant breeding. Prof. M.S. Swaminathan is known as â€Å"Father of the Green Revolution† and heads the MS Swaminathan Research Foundation.[14] He is known for his advocacy of environmentally sustainable agriculture and sustainable food security.